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First Name*Last Name*CompanyE-Mail*Phone*ExtensionStateCountryWebsiteBest time/date to contactWhat services do you require?

Inbound

Outbound

Inbound & Outbound

What type of support service are you looking for?

Software / Application Support

Help Desk

Dispatch / Escalation

Product Testing

Server Monitoring

Hardware Support

Warehouse and Fulfillment Operations

Answering Services

Knowledgebase / Technical Document FAQ Creation

Other

What hours of support are you looking for?

24x7

Regular Business Hours

After Hours/Over Flow

How would you like for support to be handled?

Phone

Email

Chat

Approximate Number of Support Requests Per MonthAverage Call DurationAny Specific Service Level Requirements For Telephone Support?Any Specific Service Level Requirements For Email Support?

We Deliver Quality

Midori’s Technical Support and Help Desk procedures are constantly evolving and improving. We integrate unique client requirements into our procedures and practices. This ensures that our technical support and help desk services meet the highest Quality Standards.

Testimonial

Midori is a business partner of AED/FHI. Our customer base has received so much excellent customer service from the Midori team its impossible to view them as just a vendor. AED/FHI and Midori are in the middle of an 11 year relationship with no end in sight. They have consistently greeted our customers with a smiling voice for over 10 years and they have delivered outstanding telephone support on each and every call. Without them we would have never been able to successfully complete an upgrade to our operating systems for both our domestic and international staff and we certainly wouldn’t have been able to to convert our email environment from NOVELL GroupWise to Google Enterprise.
Sherry Goss
AED/FHI