Our Quality Assurance
Midori’s Total Quality Management standards emphasize a process approach to the development, implementation, and improvement at every turn. Some of the key principles to Total Quality Management include
- Documenting the support, help desk, and engineering procedures and practices.
- Being involved in a continuous improvement cycle.
- Management and QA Department monitoring.
- Providing on-going hardware and software training
- Performing silent monitoring and recording of calls for QA auditing and training purposes.
- Performing regular performance evaluations.
- Utilization of analyst development, retention, and career advancement programs.
- Performing customer satisfaction surveys.
Midori’s Technical Support and Help Desk procedures are constantly evolving and improving. We integrate unique client requirements into our procedures and practices. This ensures that our technical support and help desk services meet the highest Quality Standards.