Technical Desk Support
Midori is a seamless multi-tiered technical and help desk support provider; our world-class support services are second to none and are staffed 24 hours a day, 7 days a week, 365 days a year; not to mention that we are 100% US based. Our experience, flexibility to adapt to your requirements, and commitment to Service Level Requirements is what makes us the right choice for you. We can even process RMA’s – from providing RA numbers to warehousing and fulfillment.
- Fully branded greeting, telephone and email support – seamless support.
- Staffed to accommodate specific business hours, holidays, afterhours, overflow, or 24x7x365.
- Custom escalation procedures and paths.
- OEM Hardware/Products
- Wired/Wireless Products
- Custom / Off The Shelf / Proprietary Software
- Network Monitoring / NOC
- RMA processing / logistics
- Product Testing
- Technical Document / FAQ Creation
- Knowledgebase Creation
- “White Box” MSP Support Services
- Corporate / Small Business Help Desk
- Managed Service Providers (MSP)
- Educational Facilities (Schools & Colleges)
- Distance Learning Establishments
- City/State Municipalities
- Wireless Internet Service Providers (WISP)
- Administrative Support