Passion for Excellence!
Our Mission is to provide unparalleled services to help grow your business!
Our US based agents provide a full range of IT, Telemarketing, and Help Desk services to businesses of all sizes.
We partner with hardware manufacturers, startups, software developers, distance learning institutions, and application service providers in the following industries:
Our Quality Assurance
Management standards emphasize a process approach to the development, implementation and improvement with every customer interaction. We are striving to improve daily by performing actions listed below and many more:
- Documenting support, help desk and engineering procedures / practices.
- Being involved in a continuous improvement cycle.
- Management and Quality Assurance monitoring.
- Providing on-going hardware and software training.
- Performing silent monitoring and recording of calls for auditing and training purposes.
- Performing weekly performance evaluations.
- Utilization of analyst development, retention, and career advancement programs.
- Performing customer satisfaction surveys.
Our mission is to provide unparalleled, flexible solutions that will consistently exceed customer expectations.
Get a Quote Today!