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7 Ways to Keep Your Computer & Info Protected

7 Ways to Keep Your Computer & Info Protected

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Today we will be going over what steps you can take to keep your computer clean, protected and safe. After all, you probably spent quite a bit of money on your machine so you should take care of it! Protecting the information that you store in your investment will allow you to remain safe from intrusion and fraud. The general consumer checks on their various social media outlets to see how their friends/family are doing. Checks on their online-banking or credit card statements. Sometimes even fills out government or high-level forms that requires them to type in their social security number! From this simple list alone, if your information were to fall into the wrong hands, someone could easily see or do the following: Social Media: If someone steal your…
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Call Center Outsourcing – Done Right

Call Center Outsourcing – Done Right

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There are a couple of reasons we’ve yet to cover as to why you should choose to outsource customer service to Midori Services. One great benefit to utilizing our inbound and outbound call center services, is that you get access to our professionals. You do not need to worry about the constant uptraining, documentation creation, hiring, payroll, and scheduling! We handle all of that for you and your company gets to start off with a team of incredibly experienced representatives that can handle any task you give them. Another advantage of our call center support service and call center outsourcing is risk management. It’s far easier for you as an owner to rely on your call center to handle a VIP call than a new employee you hired one month…
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Why Your Business Needs 24 Hour Call Center Services

Why Your Business Needs 24 Hour Call Center Services

Did You Know?
A lot of people generally don’t go with 24 hour support because quite frankly, it’s expensive to run and operate yourself plus the volume of work is generally pretty low compared to your prime-time business hours. With that said, that doesn’t mean that 24 hour services are not worthwhile. If you’re selling a product, all it takes is one special sales call to drastically improve your profits for the quarter. If no one is around to answer that call though, then it looks like you’re out of luck. A lot of people don’t leave a voicemail and move on to the next company in their list of people to call. That’s where Midori Services comes in! We are a 24 hour call center that is owned and operates out of…
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Qualities to Look for in a Customer Service Representative

Qualities to Look for in a Customer Service Representative

Did You Know?
If you’re looking to hire customer service representatives, then you should highly consider outsourcing to an inbound & outbound call center. Why you should consider this is because the costs and efforts of hiring, staffing, scheduling, incentives/benefits, managing, document creation, payroll & training all add up. Not only do these costs add up quickly, it is also incredibly time-consuming to do right and why would you want to deal with that head ache when we can do it all for you? Our call center is fully staffed with agents of all skill levels to handle all your business needs. We find that we can save you enormous amounts of money if you outsource compared to hiring your own employees to manage the services we provide. For example, if an office…
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What’s the Difference Between Outbound and Inbound Call Center Services?

What’s the Difference Between Outbound and Inbound Call Center Services?

Did You Know?
A lot of people are unsure of exactly what type of call center services they would need, and why. What we’re going to cover today are the different types of 24-hour call center services and why call center outsourcing will 100% benefit your business. To start, we have inbound call center services, and outbound call center services; If you require inbound customer services then that means that customers are the ones calling you, not the other way around. For example, you sell security systems and your customers call you when they need help with the product, or need help with replacing/repairing/returning the product. If you were to utilize our 24-hour call center though, instead of those calls going to you, those calls would be routed to Midori Services, and we…
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Protect Your Business from a Cyber Attack

Protect Your Business from a Cyber Attack

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Last week we discussed how to secure your website to protect it from hackers and theft. Today, we will be covering how to protect your business from a cyber attack. We have quite a few articles on how to keep your computer & information protected, how to stay safe on public wifi, and even how to speed up your computer but nothing really on how to keep your business protected; we’re going to fix that! Now a lot of the information covered in the articles I referenced still have very good, and very relevant information on computer virus removal and malware removal to avoid having to calling computer tech support but it’s more for personal use. Commercial licenses and setups are vastly different from how you would have a bunch…
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5 Easy Steps to a Secure Website

5 Easy Steps to a Secure Website

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A question we hear often is how to protect a website from hackers. We’ll be covering five steps you can take to try to secure your website to the best of your ability. Do keep in mind that there are many, many steps required to make your site secure, but these are the some of the easiest, most accessible options for the majority of people. Here's how to secure a website - in only 5 steps! Keep Everything Up-to-Date While this may seem like common practice, you would be amazed at how many people do not keep their websites, software, servers or computers up to date. Technology is always getting consistent updates for a very good reason, and it plays a major role in how to secure a website. Updates come…
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How to Fix the Black Screen of Death

How to Fix the Black Screen of Death

Did You Know?
There’s the black screen of death, and the blue screen of death. The blue screen of death normally is the result of a failed hard drive, RAM, or operating system issue. Today though, we will be covering the black screen of death and what to do if your laptop screen is black.   Here’s the first bit of bad news about this issue: Odds are, this is not an issue that requires an easy fix and generally entails laptop repair or replacing the laptop. So what exactly could have gone wrong? Your LCD screen has burnt out Your battery is dead or the charging port is damaged Your motherboard (What all the pieces in your laptop are plugged into) is damaged/defective Your BIOS is corrupted Before you start, make sure you…
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Not Getting Wifi in Areas of Your Home or Office?

Not Getting Wifi in Areas of Your Home or Office?

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In the past, we’ve covered why you would always want to use Ethernet cables over Wifi and 6 ways to stay safe on public Wifi but we haven’t really covered wifi optimization, wifi range distance or even wifi distance optimization. Obviously, we’d always want to use Ethernet cables when possible, but sometimes you can’t always do that. For example, with cell phones and tablets. There’s a lot that goes into making your sure your wifi is setup properly that a lot of people don’t really know about. Wifi optimization ranges from simply moving equipment or readjusting antennas to even purchasing more antennas or separate equipment. To fix your wifi range distance you might even have to go into your router and configure settings that you normally would not mess with. That’s where…
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What is NOC Monitoring?

What is NOC Monitoring?

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NOC Monitoring services is not something a lot of people know about until they are told it’s a thing, but it’s a critical part of every major business and you might even have it already without even knowing it. The importance of NOC monitoring comes from the fact that our NOC technician team can keep a watchful eye on all your devices within your business. An NOC technician can monitor any device that connects to the internet and goes even further, and monitor the health of the device and services on the machine. A practical example of NOC outsourcing would be if you had a computer that was critical to the health of your business. This computer, it runs 3 programs/services and it cannot crash, shut down, or lose internet…
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Testimonials
To Whom It May Concern: I could not express my gratitude enough for the services and the professionalism Midori Services, Inc. provides. I'm not the best when it comes to the technological world, but the staff with Midori works hard to make sure I'm understanding their products and services. They have easily become my go-to for all our tech needs. Their staff is very friendly, out-going, and have a great deal of patience when it comes to answering all our IT questions. They have always provided a prompt and cordial response. We have been pleased with the quality of services thus far and hope to continue to work with you in the future. Sincerely, Kristine C Regional Sales and Catering Manager for North Central Group Hotels
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