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Inbound and Outbound Call Center Services

Outsourcing Call Center Services

As your platform or service gains more users and a larger customer base, there will inevitably be a larger number of customer emails/calls/live chats coming in because of product or sales questions, support issues, product bugs, or even appointment booking depending on your business.

These are called growing pains and everyone has them; Few know how to recover from them and manage them! This normally ends up with an inefficient company that gets bogged down and collapses from its own success.

Don’t be one of those companies.

Let us handle your frontline support with our call center service that is owned and operated within Phoenix, Arizona and to keep your team updated with the information you determine as key. We’ll document what works and what doesn’t, fine-tuning your service until we get the perfect process. Our agents can field your calls, emails & even live chat 24/7, all days of the year! This of course includes holidays.

Putting it simply, we’ll run your support and free your employees of time-consuming, but necessary tasks, so that you can focus on what is important: Growing your business!

Customers are the lifeblood of any business. Without customers, then no business can keep going. Therefore, having an outbound & inbound customer service should be an integral part of any company and Midori Services, a leading outsourcing service provider, understands the value of managing and maintaining good customer relationships.

We know that deciding to have your customer service outsourced should not be taken lightly and is a very large leap of faith. With that said, we are willing to help our clients in every step of our customer service outsourcing process to assure them that their needs are carefully taken care of. No contract is launched without both parties being prepared and without you being confident in our services. We can fully integrate with your business, seamlessly, when you choose to use our customer services like inbound/outbound customer relations and appointment setting services. Depending on how much or how little integration and requirements you need. Perhaps you only need a simple answering service to gather all necessary information and to forward it to your team. We can handle all your needs to perform exactly how you would want us to.

Whether your operations are in the United States of America, Europe, or anywhere in the world, Midori Services assures that your customers are handled competently, and with the utmost care and concern. We would also maintain your brand’s voice and culture to create a personal and relatable contact center.

Benefits of Midori Services’ Call Center Outsourcing

Midori Services recruits hire, and trains each of our customer service agents who are highly competent and skilled to handle inbound call center services such as complaints and First-call Resolution, Billing and Account Inquiries, and General Product Support. Our customer service agents are fluent and native English speakers. We even have Spanish & French speaking technicians available for your use as well.

To achieve excellent customer service skills, our agents go through extensive training to focus on core skills, computer skills, customer service and communication skills. Once this is done, our customer service agents, whether for inbound, outbound, or appointment setting clients, are fully equipped and capable to turn any complaints and inquiries into positive and well-handled contact.

We also have multiple performance systems in place that aligns our agents’ skill set to your specific needs. With our technology making communication easier and more accessible, you can rest assured that we can assist all of your customers’ needs 24/7/365.

Having Midori Services handle your customer services outsourcing requirements will also allow you to focus on your business as Midori Services is committed to providing you the best-outsourced customer service experience out there. Contact us today for a free consultation to see how we can help your business today!