Call Center Outsourcing – Done Right

Call Center Outsourcing – Done Right

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There are a couple of reasons we’ve yet to cover as to why you should choose to outsource customer service to Midori Services. One great benefit to utilizing our inbound and outbound call center services, is that you get access to our professionals. You do not need to worry about the constant uptraining, documentation creation, hiring, payroll, and scheduling! We handle all of that for you and your company gets to start off with a team of incredibly experienced representatives that can handle any task you give them. Another advantage of our call center support service and call center outsourcing is risk management. It’s far easier for you as an owner to rely on your call center to handle a VIP call than a new employee you hired one month…
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Protect Your Business from a Cyber Attack

Protect Your Business from a Cyber Attack

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Last week we discussed how to secure your website to protect it from hackers and theft. Today, we will be covering how to protect your business from a cyber attack. We have quite a few articles on how to keep your computer & information protected, how to stay safe on public wifi, and even how to speed up your computer but nothing really on how to keep your business protected; we’re going to fix that! Now a lot of the information covered in the articles I referenced still have very good, and very relevant information on computer virus removal and malware removal to avoid having to calling computer tech support but it’s more for personal use. Commercial licenses and setups are vastly different from how you would have a bunch…
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5 Easy Steps to a Secure Website

5 Easy Steps to a Secure Website

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A question we hear often is how to protect a website from hackers. We’ll be covering five steps you can take to try to secure your website to the best of your ability. Do keep in mind that there are many, many steps required to make your site secure, but these are the some of the easiest, most accessible options for the majority of people. Here's how to secure a website - in only 5 steps! Keep Everything Up-to-Date While this may seem like common practice, you would be amazed at how many people do not keep their websites, software, servers or computers up to date. Technology is always getting consistent updates for a very good reason, and it plays a major role in how to secure a website. Updates come…
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Not Getting Wifi in Areas of Your Home or Office?

Not Getting Wifi in Areas of Your Home or Office?

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In the past, we’ve covered why you would always want to use Ethernet cables over Wifi and 6 ways to stay safe on public Wifi but we haven’t really covered wifi optimization, wifi range distance or even wifi distance optimization. Obviously, we’d always want to use Ethernet cables when possible, but sometimes you can’t always do that. For example, with cell phones and tablets. There’s a lot that goes into making your sure your wifi is setup properly that a lot of people don’t really know about. Wifi optimization ranges from simply moving equipment or readjusting antennas to even purchasing more antennas or separate equipment. To fix your wifi range distance you might even have to go into your router and configure settings that you normally would not mess with. That’s where…
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What is NOC Monitoring?

What is NOC Monitoring?

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NOC Monitoring services is not something a lot of people know about until they are told it’s a thing, but it’s a critical part of every major business and you might even have it already without even knowing it. The importance of NOC monitoring comes from the fact that our NOC technician team can keep a watchful eye on all your devices within your business. An NOC technician can monitor any device that connects to the internet and goes even further, and monitor the health of the device and services on the machine. A practical example of NOC outsourcing would be if you had a computer that was critical to the health of your business. This computer, it runs 3 programs/services and it cannot crash, shut down, or lose internet…
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6 Ways to Stay Safe on Public Wifi

6 Ways to Stay Safe on Public Wifi

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There's a lot of misconception in regards to the internet and security in the IT world. This is especially true when it comes to "What's safe?" and "What's Dangerous?". Obviously this is a lot to take on in a single post so we're going to focus primarily on unsecured, open Wi-Fi networks. These are networks that you would find in a restaurant, coffee shop, supermarket, some hotels and even some airports. Since the network is open, this allows for everyone to connect, even people who want to spy on your activity, or even steal your information. They can steal it using a variety of programs. The computers or devices connected are typically already infected/compromised, or worst case scenario, the hot spot you are connected to is malicious and used to…
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7 Ways to Keep Your Computer & Info Protected

7 Ways to Keep Your Computer & Info Protected

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Today we will be going over what steps you can take to keep your computer clean, protected and safe. After all, you probably spent quite a bit of money on your machine so you should take care of it! Protecting the information that you store in your investment will allow you to remain safe from intrusion and fraud. The general consumer checks on their various social media outlets to see how their friends/family are doing. Checks on their online-banking or credit card statements. Sometimes even fills out government or high-level forms that requires them to type in their social security number! From this simple list alone, if your information were to fall into the wrong hands, someone could easily see or do the following: Social Media: If someone steal your…
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16 Ways to speed up your computer

16 Ways to speed up your computer

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As hardware progresses over the years, so too does the software we use. It’s always good to know how to keep your PC Clean and quick. Upgrading to Windows 10 is the best way to go about this as it has massive performance boosts in comparison to the beloved Windows 7 or its predecessor, Windows 8/8.1. When you get a new computer/laptop, it always runs quickly but as you use it more, and start installing all those important programs onto it, you may notice your computer/laptop becoming sluggish. Making your device as close to brand new as we can get is the goal of this article! If you’re uncertain, or uncomfortable with any of these steps, give us a call or send us an email and we’ll help you out…
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