Why Your Business Needs 24 Hour Call Center Services

Why Your Business Needs 24 Hour Call Center Services

Did You Know?
A lot of people generally don’t go with 24 hour support because quite frankly, it’s expensive to run and operate yourself plus the volume of work is generally pretty low compared to your prime-time business hours. With that said, that doesn’t mean that 24 hour services are not worthwhile. If you’re selling a product, all it takes is one special sales call to drastically improve your profits for the quarter. If no one is around to answer that call though, then it looks like you’re out of luck. A lot of people don’t leave a voicemail and move on to the next company in their list of people to call. That’s where Midori Services comes in! We are a 24 hour call center that is owned and operates out of…
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Qualities to Look for in a Customer Service Representative

Qualities to Look for in a Customer Service Representative

Did You Know?
If you’re looking to hire customer service representatives, then you should highly consider outsourcing to an inbound & outbound call center. Why you should consider this is because the costs and efforts of hiring, staffing, scheduling, incentives/benefits, managing, document creation, payroll & training all add up. Not only do these costs add up quickly, it is also incredibly time-consuming to do right and why would you want to deal with that head ache when we can do it all for you? Our call center is fully staffed with agents of all skill levels to handle all your business needs. We find that we can save you enormous amounts of money if you outsource compared to hiring your own employees to manage the services we provide. For example, if an office…
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What’s the Difference Between Outbound and Inbound Call Center Services?

What’s the Difference Between Outbound and Inbound Call Center Services?

Did You Know?
A lot of people are unsure of exactly what type of call center services they would need, and why. What we’re going to cover today are the different types of 24-hour call center services and why call center outsourcing will 100% benefit your business. To start, we have inbound call center services, and outbound call center services; If you require inbound customer services then that means that customers are the ones calling you, not the other way around. For example, you sell security systems and your customers call you when they need help with the product, or need help with replacing/repairing/returning the product. If you were to utilize our 24-hour call center though, instead of those calls going to you, those calls would be routed to Midori Services, and we…
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How to Fix the Black Screen of Death

How to Fix the Black Screen of Death

Did You Know?
There’s the black screen of death, and the blue screen of death. The blue screen of death normally is the result of a failed hard drive, RAM, or operating system issue. Today though, we will be covering the black screen of death and what to do if your laptop screen is black.   Here’s the first bit of bad news about this issue: Odds are, this is not an issue that requires an easy fix and generally entails laptop repair or replacing the laptop. So what exactly could have gone wrong? Your LCD screen has burnt out Your battery is dead or the charging port is damaged Your motherboard (What all the pieces in your laptop are plugged into) is damaged/defective Your BIOS is corrupted Before you start, make sure you…
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